Privacy Policy
Effective Date: 27/7/2026
At House of wellness ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and safeguard your personal data when you visit our website, submit an enquiry, or use our services.
1. Information We Collect
We may collect the following information:
Full name
Contact number
Email address
Appointment preferences
Skin concerns or treatment enquiries you choose to share
Any information you voluntarily provide through contact forms, bookings or consultations
We may also collect technical information such as your IP address, browser type and website usage through cookies and analytics tools.
2. How We Use Your Information
We use your information to:
Respond to your enquiries
Schedule and manage appointments
Recommend suitable treatments based on your concerns
Provide customer support
Send appointment reminders and follow-up communications
Improve our services and website
Send promotional offers or updates if you have agreed to receive them
3. Marketing Communications
If you choose to receive marketing communications, we may send you updates about promotions, new treatments and special offers.
You may unsubscribe from marketing messages at any time by contacting us or following the unsubscribe instructions in our communications.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share your information with trusted service providers who assist us with appointment scheduling, payment processing, website hosting or marketing, only where necessary to provide our services.
We may also disclose information where required by law.
5. Data Security
We take reasonable administrative, technical and physical measures to protect your personal information from unauthorised access, disclosure or misuse.
While we strive to protect your information, no method of electronic transmission or storage is completely secure.
6. Data Retention
We retain your personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes and maintain business records.
7. Your Rights
Subject to applicable laws, you may request to:
Access your personal information
Correct inaccurate information
Withdraw consent where applicable
Request deletion of your personal information where permitted by law
To make a request, please contact us using the details below.
8. Cookies
Our website may use cookies and similar technologies to improve user experience, analyse website traffic and support our marketing efforts.
You can manage cookie preferences through your browser settings.
9. Third-Party Services
Our website may contain links to third-party websites or use third-party services such as Google Analytics, Meta or online booking platforms. These services have their own privacy policies, and we encourage you to review them.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
The Face Place
Email: [your email]
Phone: [your phone number]
Address: [your business address]
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.
